Q & A
EpochTV Shop is a division of The Epoch Times Association, Inc. created for fundraising purposes. Here you will find the pure American swag that showcases our content and programming. Choose your T-shirt, mug, or other favorite item today, and support our mission of Truth & Tradition!
1
Q. Are all products sponsored or donated?
A. This website serves as a platform for fundraising, featuring predominantly sponsored or donated products.
2
Q. What are the online payment methods?
A. Visa, Mastercard, American Express, PayPal, Discover, and Apple Pay.
3
Q. What are your shipping & handling procedures?
A. We are currently shipping to the US, Canada, UK, Australia, Japan, Hongkong, and Taiwan.
Our shipping costs are rising due to inflation. However, we offer free ground shipping for orders over $79.00 (before sales tax) within the 48 contiguous United States.
For all international orders, we ship with USPS.
Delivery delays: Shipping dates are estimated only.
You may receive multiple packages from various shippers.
4
Q. Do I need an EpochTV.com subscription to access EpochTV shop?
A. You do not need an EpochTV subscription to access EpochTV Shop.
However, logging in to your EpochTV account will make the checkout process faster and easier.
5
Q. Can I use my Epoch Times account to log in to EpochTV Shop?
A. No, you will need an new account to log in to EpochTV shop.
5
Q. Can I watch the rental movies on smartTV?
A. All streaming movies are available for online viewing globally and does not support Smart TV options, so we only provide digital viewing online.
Returns and Refunds
We strive to provide our customers with the best products available. Complete customer satisfaction is our number one goal!
Please email info@epochtv.shop before returning a product.
Returned products must be in their original packaging and in good condition for a full refund. A full refund cannot be issued for any product if it has been used or damaged. Returns can be made within 60 days of the mailing date on the order, or the date on the confirmation email.
The original receipt must be included with the returned package to confirm ownership. Customers are responsible for the return shipping fee.
Packages can be mailed to:
EPOCHTV SHOP
229 W 28 Street, #500
New York, NY 10001, USA